Optimize Your Business Efficiency

Schedule your appointment

Streamline your business operations by scheduling an appointment with me today. Optimize your processes and customer journey with tailored insights and professional guidance with the option to add service offerings that suit your business needs, from process improvement to customer service solutions. Services include but are not limited to Data Analysis, process optimisation, process mapping, process change, team integration to support with stakeholder management during meetings as well as colleague coaching, training and leadership.

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About
Mark-IT Solved

Mark-IT Solved specialises in optimizing business operations through innovative solutions, ensuring seamless workflows and increased efficiency. The business is owned and delivered by Lisa O’Brien, a professional in customer and client service delivery as well as project management and business operations. Lisa is a trusted expert in her field having developed a strong blend of experience in customer service delivery, business banking relationship management and operational analysis in the capital markets space within a large UK financial institution.

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Meet the Team

Lisa O’Brien - Founder

Introduce yourself….

My name is Lisa O’Brien and I am a sole trader, working in business operations. I started this sole adventure after ending an almost 2 decades long career in core banking, payments and commercial markets after deciding to take my career on a new path to support businesses scale and develop. I specialise in data analysis and process re-engineering, project management and managing competing priorities (the world of tools and methods is constantly evolving especially with the introduction of AI). To that effect - I am constantly learning new skills to keep on top of my own training and development. Currently I am undertaking a pathway in cyber security, exploring the defence side of security which I find really interesting as it covers networks, IT switches, routers and connections, before moving into more complex and technical concepts such as cloud computing including software and platform as a service.

Tell me more about your experience….

My experience in core banking including retail and business banking as a senior colleague, sets me up really well to provide colleague coaching, mentoring and team leadership. This and other services can be integrated into your business operations as a consultant or on a contract basis.

What are your 2025-2026 goals?

In the first year of business, it is crucial for me to build connections as well as my brand whilst learning and keeping abreast the current industry standards, techniques and methodologies. It will be an exciting but challenging year to ensure I achieve and stay on target.

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Contact

Interested in working together? Fill out some info and I will be in touch shortly. I can’t wait to hear from you!